Need help with JOSH? Email [email protected] and include your iPhone model and what you were doing. We usually reply within 2 business days.
Common Questions
- Calories burned show as blank: open the Health app on your iPhone > Sharing (or Settings > Health > Data Access & Devices) > JOSH, and turn on all categories. Then pull down on the Today tab to refresh.
- A logged food has the wrong numbers: press and hold it on the Fuel tab to remove it, then log it again with the amount or a label photo.
- Delete your account: Settings (gear icon) > Delete account and all data.
- Report or block someone: open their profile in Crew, tap the menu, then Report or Block. We review every report within 24 hours.
- Coaching: join a coach in Settings > Coaching with their 6-letter code. Leave or report your coach from the menu on that screen. Coaches can remove or report a client from the client's page. Press and hold any message to report it.
Community Rules
No harassment, hate, nudity, sexual content, threats, or impersonation in names, photos, messages or check-ins. Coaching is general fitness and nutrition guidance, not medical advice. There is no tolerance for objectionable content or abusive users: offending content is removed and accounts that break these rules are removed within 24 hours of a report.
Website: https://josh-pro.com
Privacy policy: josh-pro.com/privacy. Terms: josh-pro.com/terms.